Privacy Policy

Privacy Policy

Effective Date: Saturday, 23 August 2025
Company: Larxe AI
Contact Email: larxeai@gmail.com

1. Introduction
   Larxe AI (“we,” “our,” or “us”) values your privacy and is committed to protecting personal information from both clients and their customers. This Privacy Policy explains how we collect, use, store, and protect personal data related to our Revenue Growth System.
   By using our services, you agree to the practices described in this Privacy Policy.
   
   

2. Information We Collect
   We collect the following types of information:

From Clients (our business customers):
- Name
- Business name
- Industry
- Email address
- Phone number
- Billing and payment information
- Login credentials (for dashboard access)

From Callers (your prospects or customers):
- Name
- Phone number
- Requested service (appointment details)
- Appointment date and time
- Messages or inquiries
- Lead source (if available)
- Call recordings (with consent, for proof, quality, and performance verification)

3. How We Use Data
   Collected information is used to:

- Operate and provide the Revenue Growth System (capture calls, schedule appointments, send reminders).
- Send confirmations, follow-ups, or satisfaction surveys via SMS/email.
- Provide clear performance evidence to clients (call logs, recordings, scheduled appointments).
- Improve service quality and reporting.
- Manage client billing and accounts.
- Ensure compliance with applicable laws.

4. Data Storage
   - Caller Data (including logs and recordings): Stored until the client relationship ends.
   - Client Data: Stored until the client relationship ends, and up to 12 months thereafter for billing, legal, and dispute resolution purposes.
   
   

5. Data Sharing
   We do not sell, rent, or trade personal data. Information may only be shared with essential third-party providers, such as:

- Telecom providers (call forwarding, SMS delivery)
- Calendar and scheduling software
- Payment processors
- Secure cloud hosting services

All third-party providers must meet strict data security and privacy standards.

6. Legal Compliance
   Larxe AI complies with Indonesia’s Personal Data Protection Act (PDP Law 2022). This ensures that:

- Personal data is collected and processed only with consent.
- Users have the right to access, correct, or delete their data.
- Users can withdraw consent at any time.

7. Client Responsibilities
   Clients are responsible for:

- Notifying their callers that calls may be recorded and processed by the automated system.
- Ensuring lawful use of personal data through the Revenue Growth System.
- Not misusing or altering stored data in ways that reduce security or compliance.

8. Security
   We implement strict security measures to protect all personal data, including:

- Encrypted data storage and transmission
- Access restricted to authorized personnel only
- Routine monitoring to prevent unauthorized access, disclosure, or modification

9. Your Rights
   You may request access, correction, or deletion of personal data at any time. To exercise your rights or for privacy-related questions, contact us at:
   📧 larxeai@gmail.com
   
   

10. Changes to This Policy
    We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date. Clients are encouraged to review this policy periodically.